Frequently Asked Questions regarding Text Giving


Q. Can I make one-time donations via text?

A. Yes

Q. Can I set up recurring donations by text?

A. No

Q. Am I assessed any fees for this service?

A. No. (Normal text messaging fees from your cell phone carrier may apply.)

Q. What number do I use to text donations?

A. The number will be sent to you by both email and text after you complete an online profile.

Q. Can I text a donation from a phone number that is different from the phone number provided when I set up my profile?

A. No. The combination of your phone number and PIN number is unique to you and must match the phone number on your profile. If you change your phone number, you will need to update it on your profile.

Q. Why do I need to set up a profile in order to text a donation?

A. You need to set up a profile in order to select a payment method.

Q. Will my donation be charged to my cell phone account and appear on my cell phone statement?

A. No. Your donation will be made using the payment method specified in your profile and will appear on the statement from your financial institution. Your cell phone carrier only handles the text message—not your transaction. Normal text messaging fees from your carrier may apply.

Q. Does my cell phone carrier see my payment information?

A. No. Secure donation services are provided by Vanco Services, the same company that processes electronic donations for more than 10,000 other churches and nonprofit organizations.

Q. How will I know if my donation was received?

A. When a donation is made, you will receive both a text confirmation and an email receipt.  In addition, the transaction will appear on the statement from your financial institution.  And finally, once your donation has been processed, you may log in to your online profile at anytime to view your online donation history.